A shared view of your contact center
Track agents who are available, talking, paused or in wrap-up. Campaign and queue views provide the context needed to allocate resources and spot issues.
THE VOXPILOTS PLATFORMSee the activity.
See the activity.
Understand performance.
Agents, campaigns, calls and queues: a real-time operational view backed by detailed reporting.
Request a demonstrationWorkspace / Overview LIVE
YOUR OPERATION AT A GLANCE
Today ⌄Your overview ↗
Handled calls1 284Today’s activity
Connected agents24 / 30 Team online
Talk time04:32Average duration
Conversation activity Calls
1208040
09:0010:0011:0012:0013:00
Your campaignsDemo view
Acquisition · Team APredictiveRunning
Customer careBlendedRunning
Interface illustration · fictional data
Coach teams in real time
Depending on assigned permissions, supervisors can listen, whisper or join a conversation. Recordings and detailed call records support coaching.
Turn data into decisions
Analyze volumes, durations, answer rates, outcomes and callbacks. Filter by period, agent, campaign, carrier or trunk, then export relevant data.
Your questions, answered
Which metrics can I track?+
Reports cover calls, agents, campaigns, queues, leads, AMD and trunks. Available metrics depend on the module and context.
Can everyone access recordings?+
Access and downloads depend on permissions. Recording practices must be defined for your business and applicable obligations.
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