A welcome tailored to your customers
Route inbound numbers to a voice menu, queue or agent. Opening hours, holidays, announcements and priorities structure the caller journey.
THE VOXPILOTS PLATFORMEvery call reaches
Every call reaches
the right place.
Connect inbound service to outbound campaigns with queues, interactive voice response and priority rules.
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Voice menus that fit your organization
Organize DTMF menus, submenus, audio messages and timeout rules. Route customers to the right team for their needs.
Teams that can handle both directions
Blended mode lets the same agents work on inbound and outbound calls. Choose inbound priority, outbound priority or a balanced policy.
Your questions, answered
What is blended mode?+
It combines inbound calls and outbound campaigns for one team, using a priority policy defined by your organization.
Can calls be routed by opening hours?+
Yes. Inbound routing can use opening hours and configured business rules.
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