Preview: prepare the conversation
In preview mode, agents review the record before starting a call. This works when customer context, case complexity or preparation matter more than volume. It provides time to personalize the conversation.
Progressive: dialing based on availability
Progressive dialing starts calls based on available agents. It offers a controlled pace and can suit campaigns with limited historical data. Unanswered calls still need to be monitored.
Predictive: adapt volume continuously
Predictive dialing adjusts the number of calls using campaign conditions. Configuration matters: list quality, team size, answer rates and durations influence behavior. Abandonment and telephony capacity must stay under control.
Test with your own data
Compare modes across consistent segments. Measure talk time, outcomes, waiting and abandonment. Use the results to select a strategy per campaign instead of forcing one mode across your operation.
Turn your research into a real use case.
A demonstration helps match your needs to VoxPilots capabilities, starting with your organization.
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